Privacy Policy

Last Updated: May 27, 2026

Introduction

At Yara Psychotherapy (“we,” “our,” or “the Clinic”), we are committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

By using our website or communicating with us, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Appointment or inquiry details
  • Information shared during consultations or intake processes

We may also collect limited technical information automatically through website usage, including:

  • IP address
  • Browser type
  • Device information
  • Website activity and analytics data

How We Use Your Information

Your information may be used for the following purposes:

  • Providing counselling and psychotherapy services
  • Treatment planning and client support
  • Responding to inquiries and scheduling appointments
  • Processing payments and administrative operations
  • Improving our website and services
  • Communicating important updates or service-related notices
  • Meeting legal, ethical, and regulatory obligations

Access to Your Information

Information submitted through our website or intake forms may be accessed by authorized administrative staff, the Clinical Director, and therapists involved in your care.

If you contact our office by phone, limited caller information may be visible to administrative staff. Voicemail messages are retained only as long as reasonably necessary and are securely deleted afterward.

Disclosure of Information

We do not sell or rent your personal information. We may disclose personal information only in the following circumstances:

  • To trusted service providers who support our operations and are bound by confidentiality obligations
  • When required by law, court order, or regulatory authority
  • To protect the safety, rights, or property of clients, staff, or the public
  • Where disclosure is permitted or required under applicable professional or legal standards

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. We may use analytics services such as Google Analytics to understand website usage and improve user experience. These tools may collect technical information such as IP address, browser type, and pages visited.

You may disable cookies through your browser settings; however, some website features may not function properly.

For more information, please review the Google Privacy Policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, or disclosure. While we take appropriate security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

Retention of Information

We retain personal information only as long as necessary for the purposes described in this policy and as required by applicable legal, ethical, and professional obligations. When information is no longer required, it is securely destroyed or anonymized.

Third-Party Websites

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices or content of those websites and encourage users to review their respective privacy policies.

Children’s Privacy

Our services are not directed toward children under the age of 13 without parent or legal guardian involvement. We do not knowingly collect personal information from children without appropriate consent. If such information is identified, we will take reasonable steps to remove it.

Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Withdraw consent where applicable
  • Request deletion of personal information, subject to legal obligations

To make a privacy-related request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date. Where appropriate, significant changes may be communicated directly to active clients.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Yara Psychotherapy

Email: Contact@yarapsychotherapy.ca

Website: yarapsychotherapy.ca